Award-Winning Customer Service

Merrylands RSL Club was announced the 2019 winner of the Annual OOPS Superior Customer Service Award (Medium Club Category).

The award was recently presented to MRSL Club CEO Bryn Miller and Senior Management by Michelle Pascoe CSP, who is the CEO and Founder of OOPS (Optimum Operating Procedures & Services).

Michelle says, “Merrylands RSL has been a part of the local community for 97 years and over the years the whole area has changed; retail growth, cultural diversity, age demographic, housing density, road changes and the list goes on.

Through it all Merrylands RSL has been the stalwart, where those in the neighbourhood knew they would be greeted by a friendly smile, enjoy a good meal, be entertained and feel safe and secure.”

This award is a testament to our commitment to providing superior customer service to all the members and guests of Merrylands RSL Club. OOPS (Optimum Operating Procedures and Services) is one of Australia’s most respected training and research companies.